We aim to dispatch all new orders as quickly as possible (dispatch days are Monday to Friday, excluding weekends and bank holidays).
You will receive an email informing you when the order is being processed and another when we have dispatched it to you. You can track your order by logging onto your account on our site and viewing your order status.
We do hope you love your SweetLoves PicknMix item, but sometimes you may feel the need to return something…
To return an item(s), firstly print the Returns Form, complete it and return it with your goods to:
Customer Returns
SweetLovesPicknMix
17 Leicester Rd.
Countesthorpe
Leicestershire,
LE8 5QU
Unfortunately, we do not cover return postage costs, so we recommend that you return your items via registered post. Please clearly state on the invoice the reason for the return.
Personalised products are non-returnable, which includes ‘pick and mix’ or ‘choose your own’ items. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
The returned goods need to be in their original sealed packaging.
We are unable to cancel orders once they are prepared and dispatched. If you do wish to cancel your order, please email us at info@thesweetstore.co.uk, and we will advise if it is possible to do so.
Our returns policy does not affect your statutory rights.
We will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.
