Sweet Loves – Website Terms & Conditions
Last updated: 4thDecember 2025
Welcome to SweetLoves.co.uk. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any orders.
If you do not agree with these terms, please do not use our website.
1. Who We Are
Company Name: [Sweet Loves Ltd]
https://sweetloves.co.uk
We are a UK-based online retailer specialising in sweets, snacks and confectionery products.
2. Eligibility to Purchase
To order from us, you must:
Be at least 18 years old, or have permission from a parent/guardian
Provide accurate and complete information for ordering and delivery
We reserve the right to refuse or cancel orders at our discretion.
3. Product Information & Allergens
We take care to display products, ingredients and allergens accurately; however:
Product colours, packaging and contents may vary from images
Suppliers provide ingredients and allergen information and may change without notice
It is your responsibility to check allergen details before consumption.
If you have any allergy concerns, please get in touch with us before ordering.
4. Orders & Payment
Orders are only accepted once payment has been successfully processed and you receive an email confirming dispatch.
We accept payments via [list payment methods used on website].
If a product becomes unavailable after ordering, we will:
Offer a suitable substitute, or
Provide a refund for unavailable items
Prices include VAT where applicable.
5. Delivery
Delivery times shown on the website or at checkout are estimates only.
We are not responsible for delays caused by:
Courier or postal services
Incorrect delivery information was provided by you
Circumstances outside our control (e.g., strikes, extreme weather)
Once dispatched, goods become your responsibility.
Delivery fees are displayed at checkout.
6. Returns & Refunds
Due to the perishable nature of food items, we cannot accept returns unless:
Items are damaged or incorrect on arrival, or
There is a statutory right to cancel
If an issue occurs, contact us within 48 hours of delivery with photos of the problem.
Refunds are processed within 7–14 days once approved.
7. Cancellation Rights (Consumers Only)
Under UK Consumer Contracts Regulations, personalised or perishable goods (including most food products) cannot be cancelled once an order has been processed.
Non-perishable accessories (e.g., gift packaging) may be cancelled before dispatch — contact us urgently if needed.
8. Promotions & Discount Codes
Promotions and discount codes:
Must be applied at checkout
May be withdrawn without notice
Cannot be exchanged for cash
Are subject to individual terms stated with the offer
9. Website Use & Intellectual Property
All content on this website (text, graphics, logos, product photographs, branding) is owned by Sweet Loves or our licensors.
You must not:
Copy, reproduce or use content without permission
Attempt to misuse or disrupt the website or its security
10. Liability
Nothing in these terms excludes our liability for:
Death or personal injury caused by our negligence
Fraud or misrepresentation
Your consumer rights under UK law
However, we are not liable for:
Losses caused by events outside our control
Business or commercial losses
Issues arising from allergens not checked by the customer
11. Privacy and Cookies
Your personal data is handled in accordance with our:
Privacy Policy
Cookie Policy
These are available on our website.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The most current version will continuously be published on the website.
Continued use of the website indicates acceptance of updated terms.
